Shipping and Return Policy

Last Updated: 21.09.2025

Welcome to GemstoneSafe. This Shipping and Return Policy outlines the terms and conditions regarding the shipment and return of gemstones and minerals purchased through our website. By placing an order with us, you agree to be bound by the terms of this policy.

1. Shipping Policy

1.1 Shipping Locations

We proudly offer worldwide shipping for our products. However, customers are solely responsible for ensuring that the importation of gemstones and minerals is permitted in their country of residence. GemstoneSafe is not liable for any customs issues, delays, or confiscations that may arise due to local laws or regulations.

1.2 Processing and Dispatch Time

All orders are processed and prepared for dispatch within 3 business days following payment confirmation. For custom or special orders, processing times may be extended. We will communicate any such delays to you promptly.

1.3 Shipping Methods and Costs

We provide a range of reliable shipping methods, including standard and expedited options, through trusted international carriers. Shipping costs are calculated and presented at checkout based on your destination and chosen shipping service.

1.4 Tracking and Delivery

Upon dispatch, a tracking number will be sent to the email address provided in your order. This allows you to monitor your shipment's progress. Estimated delivery times are provided as a guideline and may vary depending on the destination and courier service.

1.5 Customs and Duties

International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the sole responsibility of the customer.We recommend that you contact your local customs office for information on potential fees before placing an order.

1.6 Lost or Delayed Shipments

GemstoneSafe is not responsible for delays or non-delivery caused by the shipping carrier, customs inspections, or unforeseen circumstances beyond our control. If your shipment is significantly delayed or confirmed as lost by the carrier, please contact us. We will assist in filing a formal claim with the shipping company to resolve the issue.

2. Return Policy

2.1 Eligibility for Returns

We are committed to your satisfaction. If for any reason you are not completely satisfied with your purchase, you may return the item within 7 days of its delivery date. To be eligible for a return, the item must be in its original, unused condition and in its original packaging.

2.2 Return Process

To initiate a return, please contact us at info@gemstonesafe.com with your order number and reason for return. We will provide you with return instructions.

2.3 Condition of Returned Items

All returned items will be inspected upon receipt. Items that are used, damaged, or not in their original condition will not be eligible for a refund.

2.4 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be automatically applied to your original method of payment within 7-10 business days. The refund amount will cover the cost of the item(s) only; original shipping costs are non-refundable.

2.5 Non-Returnable Items

Due to their unique nature, custom or personalized items are considered final sale and cannot be returned unless they arrive damaged or defective.

3. Contact Information

Should you have any questions or require clarification regarding this Shipping and Return Policy, please do not hesitate to contact us at: info@gemstonesafe.com.